Support

The quickest answers are in the app: ask your coach, or open Me › Settings › Help.

Reach us. In the app: Settings, Report a problem (it sends your app version and phone model, so we can find what broke). By email: spatialsimp@gmail.com. We answer within two working days.

Money

I was charged and I shouldn't have been

Open Money, tap the charge, and appeal it. You have 14 days. Explain what happened, and add a photo, a video or a voice note if it helps. If the appeal is upheld the charge is refunded to your card. If you completed the day but forgot to send proof, you can send it late from the same place. Proof sent within 14 days is still accepted.

I appealed and it was turned down

Proof and appeals are checked automatically. If you think the check got it wrong, ask a person on our team to look: open Money, tap the charge, and choose "Ask a person to review". Say what you think went wrong. They can overturn the decision and refund the charge. We answer within 30 days, and usually much sooner.

My card was declined

The stake stays owed and is tried again the next day. To pay it straight away, open Money and choose Pay now; if your bank wants you to approve the payment, the app asks you then. You can't swear a new promise while something is owed.

Which cards can I use?

Credit and debit cards, Apple Pay and Google Pay. Prepaid cards aren't accepted. Nothing is charged when you add a card.

When exactly is a stake charged?

When the deadline passes (plus any grace period you set) without accepted proof. If proof you sent on time is rejected after the deadline, the charge waits two hours so you can send new proof or appeal.

What’s the maximum stake?

The stake you chose for that promise: $5 to $100 per missed day, and never more than $200 in a week across all your promises. A stake that grows with misses in a row stops at $100. After three missed days in a row on a promise, charges pause until you complete a day.

Where does the money go?

Swear It keeps the stake for a missed day. If you keep your promise, nothing is charged.

Proof

My proof wasn’t accepted

The result explains why. Before the deadline, you can send new proof. After the deadline, you can appeal the day.

Health or a connected app shows nothing

On iPhone: open Health, Sharing, Apps, Swear It, and allow the measures your promise uses. On Android: open Health Connect and allow Swear It. For a connected app: Settings, Connected apps, and check it still says Connected.

I'm ill, or something came up

Ask for a day off before the deadline (the promise's page, Time off, or tell your coach). You can take three days off a month if you request them in advance.

Subscription

How do I cancel?

iPhone: Settings app, your name, Subscriptions, Swear It. Android: Play Store, your profile, Payments and subscriptions. Or in Swear It: Settings, Swear It Plus, Manage subscription. Cancel at least 24 hours before the renewal date. Promises you've already sworn keep running.

I bought it but the app says I haven't

Settings, Swear It Plus, Restore purchases, signed in to the same Apple or Google account you bought it with.

Refunds for the subscription

Apple and Google handle these: reportaproblem.apple.com, or your order history in Google Play.

Account

I forgot my password

On the log-in screen, enter your email and choose "Forgot password?". We email you a code; enter it with a new password. If you signed up with Apple or Google, use that button instead: there is no password to forget.

Delete my account

Settings, Delete account. Your running promises end that day and nothing more is charged. Cancel the subscription in the store too: deleting the account can't stop it. If you no longer have the app, see Delete your account.

Download my data

Settings, Privacy, Download my data.